Chief Complaints Office of Capital Development Authority receives 1277 complaints from January to March, 2017

Islamabad, April 23, 2017 (PPI-OT): Chief Complaints Office of the Capital Development Authority (CDA) received 1277 complaints from January to March, 2017. These complaints were about different services being provided by the Authority to the residents of the federal capital. During the first quarter of the year 2017, 31% out of 1277 complaints were about water supply, 24% about street lights and 17% regarding sanitation. Revamping and revitalizing Chief Complaint Office helped resolved genuine issues of the public promptly. Service delivery in the Authority has been significantly improved. Latest technologies are being utilized for complaint registration and its proper feed back to the complainant.

During the first quarter of the year 2017, 398 complaints regarding water supply, 304 regarding street lights, 215 regarding sanitation, 187 regarding sewerage, 42 pertaining to enforcement, 32 pertaining to Environment, 27 regarding Road infrastructure and 21 regarding Maintenance were got registered with Chief Complaint Office, while 50 complaints regarding other departments and issues were also received by the Chief Complaint Office. Month wise 592 complaints were received in the month of March, 377 during February and 308 in the month of January was received and addressed by the Chief Complaint Office of the CDA.

During the first quarter 143 complaints were received from Sector G-11, 119 from Sector F-6, 113 from Sector G-6, 105 from F-10, 104 from G-7, 102 from G-10, 89 from I-10, 78 from G-9, 61 from F-11, 58 from I-8, 44 from F-8, 31 from E-7, 18 from Margalla Town, 18 from Rawal Town while remaining complaints received from Shahzad Town, Bhara Koh, F-5, G-14, G-5, H-12, H-11, H-9, Humak, I-11, I-14 and Sector I-9.

In order to make Public Grievance and Complaint Cell more effective, a state of the art Complaint Management System would be introduced in the Authority which would be designed and developed by Information Technology Directorate of CDA. The system is being designed to receive and redress all complaints through singular system under one umbrella. Complaints will be registered through CDA website at complaints.

Complaints will be registered through telephones and mobile phones as well. Dedicated land line phone numbers and dedicated mobile phone numbers 0519252962,0519253016,03331518819 and 033315188 will be available for complaints registration. Against each registered complaint, a tracking number will be issued. SMS and email notifications will also be issued to update the complainant about development in complaint management.

Moreover, mobile complaint van service is also contributing highly in service delivery improvement in the Authority. Early redressed of complaints pertaining to CDA and MCI is being ensured. Through this service, survey of different areas of is conducting to address the issue of public general public at their door step. Mobile Complaint Van Service is an organ of public grievance and complaint cell. In order to achieve desired results from mobile van complaints service, different teams have been constituted, which are targeting different areas of the city on daily basis to record the complaints from the residents of these areas. Furthermore, on spot water quality testing service is also being provided.

For more information, contact:
Metropolitan Corporation Islamabad (MCI)
Mayor Office (Old Naval Headquarters),
Street 38, G-7/4, Sector G-6, Islamabad, Pakistan
Tel: +92-51-9209224

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